Every effort will be made to keep all information that you provide confidential. That means that nobody other than you and Centre staff will have access to the information. In fact, the Centre will not even disclose information about you to your doctor or your closest friends and relatives without your permission in writing.
In the event that your therapist sees you in a public place, he or she will not approach you. Out of respect for your confidentiality, your therapist will not even say “hello” unless you approach them first and say hello.
There are four conditions under which the law requires breaking confidentiality:
At the HCCBT, specific time slots are reserved when appointments are made. Therefore, if patients must cancel or change an appointment, it is important for the client to contact their therapist directly either by email or phone (at least 24 hours in advance so that alternate arrangements can be made).
The HCCBT reserves the right to:
Please note, fees for missed sessions will be waived under certain conditions:
You may have extended health care benefits that cover psychological services in full or in part. Check with your employer or insurance company if you are unsure about the extent of your coverage. Although some insurance programs offer full coverage for services obtained, others may offer partial coverage (e.g., a maximum amount per session, or a maximum amount per year).
To take advantage of your extended health care benefits, you may require a referral from a physician. Check this in advance if you are unsure.
You will be provided with a receipt at each session that you can submit to your insurance company if you wish.
Referrals are not required and appointments can be made by telephone by calling (905) 527-2507 or through our online form on our website.
Appointments for assessment and treatment can also be arranged by professional referral (i.e., from a family doctor, a psychiatrist, a rehabilitation consultant, etc.).
Questions or inquiries may be sent via email to firstname.lastname@example.org